Exciting Changes to Our Phone System – Improving Your Experience!

We are now using an improved phone system to make it easier for you to contact us and get the care you need, when you need it. These changes are designed to improve your experience and help us manage calls and requests more efficiently.

What’s Changing?

With our new system, you’ll benefit from:

✅ Patient Callback – No more waiting on hold! You can request a callback, and we’ll return your call as soon as you reach the front of the queue.

✅ Clearer Menu Options – Our updated menu will guide you to the right team faster – or better still, to resources that can help you without the need to speak to us – whether you need an appointment, a prescription request, test results, or general advice.

✅ SMS Notifications & Signposting – Receive text messages with updates, appointment confirmations, and links to useful health services. This will help direct you to the most appropriate care option, whether it’s a self-care resource, pharmacy, or Healthcare Professional.

✅ Video Calling – For certain consultations, we can now offer video appointments, allowing you to speak with a Healthcare Professional from the comfort of your home.

What This Means for You

• Faster and easier access to the right care and support
• Reduced waiting times on the phone
• More flexibility with callbacks and video consultations
• Clearer information about services and appointments

We appreciate your patience as we implement these improvements and welcome any feedback on your experience with the new system.

Thank you for being a valued patient at Long Lane Surgery.