Prescription Information

Prescriptions Ordering Changes

There has been an important change in our prescription ordering process effective from Monday, 29th April.

Starting from this date, we are longer accepting prescriptions via email, over the telephone, or verbally at reception. Instead, we have implemented new methods to streamline the process and improve efficiency for everyone.

Repeat Prescriptions

Your repeat prescriptions are the medications on your Repeat List. These are the medications we want you to take regularly and as such they are on a recurring script for you to get from your Pharmacy.

Please note you can order your prescription up to 10 days in advance and allow 3 working days for your prescription to be issued.

You can now request prescriptions using the following methods:

Online Ordering:

Utilise the NHS App to request and view repeat prescriptions. Simply log in to your NHS App account to get started. If you haven't already, you can download and register on the app. For those without smartphones, a desktop version is available. You can find more information in the attached ‘NHS App Quick Start Guide’ and ‘NHS App Repeat Prescriptions’ leaflet or by visiting

Alternatively, you can use SystmOnline. Visit to order your prescriptions quickly and securely.

This is by far the safest and quickest method of ordering and is available 24/7 even when the surgery is closed.


Ordering in the Surgery:

Bring your prescription slip to the surgery or complete a prescription order form in the designated area in reception. This can then be placed in the confidential prescription box in reception.


Ordering by Post or via our Letter Box:

You can post your prescription slip to us or put it in the letter box provided outside. If you need us to post your prescription to you, please provide a stamped addressed envelope.

It takes us 3 working days to receive a request, check that it is right, make sure the correct medication then gets sent to the Pharmacy of your choice. We have a dedicated Medication team who handle the prescriptions, the ordering, re-ordering and changing the medications in line with the advice from our Specialist colleagues at the Hospital.

Order your repeat medication online  NHS App  SystmOnlin

If you are on long-term medication you will be given a computerised prescription re-order slip. This allows you to re-order repeat medication without seeing the Doctor every time. After a period as agreed with your doctor (usually 12 months) you will need a review of your medication and usually of your condition as well.

This may involve an appointment with the our pharmacist  or a member of the Clinical team to check with you that all is well before further prescriptions are issued. You may need a blood test or blood pressure check.

Urgent Prescriptions

If you have run out of medication or need a prescription quickly, please contact 111 online or by telephone to request an emergency supply of medication -

Urgent Prescriptions

If you have run out of medication or need a prescription quickly, please speak to the receptionist and we will do our very best to help.

If we are closed, you are usually able to get an emergency supply of medication from your local chemist or you can contact 111 who should be able to help.

Holiday Prescription Requests

If you are going on holiday and need your prescription early. Please write this on your prescription and we will do our best to help you.

Please note British prescriptions can only be used at chemists and pharmacies in this country. Please make sure you get your medications before you travel and take the extra with you. The NHS allows us to do this for up to 12 weeks.

Prescriptions Charges and Exemptions

Medication is expensive, so there are several ways to help with the cost. Please check with your Pharmacist for more details.

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which The Department of Health has decided is reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) can offer real savings for people who need extensive medication.

NHS Prescription charges

From 1 April 2020, the charges are:

  • Prescription (per item): £9.15 per item
  • 3-month prepayment certificate (PPC): £29.65
  • 12-month prepayment certificate (PPC): £105.90
  • If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 month you may find it cheaper to buy a PPC.

    There is further information about prescription exemptions and fees on the NHS website

Prescription Prepayment Certificates (PPCs)

A PPC lets you get as many NHS prescriptions as you need for a set price.

If you regularly pay prescription charges, a PPC could save you money. The prescription charge in England is £9.35 per item. A PPC costs:

  • £30.25 for 3 months
  • £108.10 for 12 months
  • The quickest way to buy a PPC is to buy it online.