Important Update
NHS Digital has issued a Data Provision Notice for Planning and Research. This means we are required to share your information with them unless you tell us not to. To opt out Click Here complete the form before 30th June 2021.Privacy Policy
All GP practices in England are legally required to share data with NHS Digital for this purpose under the Health and Social Care Act 2012 (2012 Act). More information about this requirement is contained in the data provision notice issued by NHS Digital to GP practices. You have the choice to opt out if you wish to you need to complete the attached form and send this to your Practice. You can learn more about how NHS Digital uses your data here: General Practice Data for Planning and Research: GP Practice Privacy Notice - NHS Digital Download our Information Opt Out Form
Full Privacy Policy - Click to download
Overarching Privacy Policy - Click to download
Call Recording Policy - Click to download
Safeguarding Policy - Click to download
Public Health Policy - Click to download
Quality Care Comission Policy - Click to download
Zero Tolerance Policy
The practice considers aggressive behavior to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures. The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property. All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.
Rights & Responsibilities
You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too. We will:
- Ensure our patients have 24-hour access to medical advice.
- Aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours, or in an urgent case, the same day.
- Work in partnership with you to achieve the best medical care possible.
- Involve you and listen to your opinions and views in all aspects of your medical care.
- The prevention of disease, illness and injury is a primary concern. The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle.
We would respectfully ask that you:
- Let us know if you intend to cancel an appointment or are running late.
- Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service.
- Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it’s ex-directory.
As patients, you are responsible for your own health and that of any dependents. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavoring to keep you healthy.
Compliments & Complaints
If you wish to feedback a compliment or complain about any aspect of your care the surgery has provided or just have some feedback for us please feel free to contact or write to the Practice Manager and we will deal with your feedback promptly.
Download Our Complaints Procedure (PDF)
If you are still unhappy and wish to take the matter further, contact:
NHS England, Customer Services, PO Box 16738, B97 9PT
Tel: 0300 311 22 33